Question 1

How can I book a massage appointment?

Accepted Answer

You may book your appointment online 24/7 via our link on the home page of our website. If you have any questions or if you'd like to book over the phone, you may call our office during business hours @ 406.285.8605. 
Please note that you will need to provide your name, phone number, email address, and a credit card is required to be put on file at the time your appointment is booked. This is not payment for your massage, it is simply in order to reserve your appointment time/date. Unfortunately, we cannot reserve an appointment without the required information above.

Question 2

What is our cancellation policy?

Accepted Answer

Cancellation, Rescheduling and No-Show Policy:

Your appointment time is reserved just for you. A late cancellation or missed appointment leaves a hole in the therapists' day that could have been filled by another client. As such, we require a minimum of 24-hours notice for any cancellations or changes to your appointment. Those who provide less than 24 hours notice, or miss their appointments, will be charged a cancellation fee. Please call the office at (406) 285-8605 & leave your information on our voicemail if we don't answer. We are happy to cancel or reschedule your appointment if you do so within our Cancellation Policy parameters. A confirmation text or email from Bear Roots Massage Therapy is a courtesy. You, the client, are responsible for keeping the appointment with or without a text or email notification. Appointments made within 24 hours are automatically subject to cancellation fees:

More than 24 hours notice, service will be cancelled or rescheduled at no charge.

Less than 24 hours notice or Failure to show without notice, 100% of service price will be charged.
 
If you are not feeling well, we will be happy to reschedule your appointment for a later time.

Question 3

What can I do if the date/time I need is unavailable?

Accepted Answer

If you're trying to book a massage and the date/time is unavailable, you may want to take a look at our hours of operation to be sure it is a day/time that we are open.  (See our list below)
 
If it is a normal business hour day/time, you may add your name and desired date/time to our waitlist in our booking system or give us a call and we can place you on our waitlist as well. 
 
You may also call into the office during office hours and we will assist you in getting your appointment booked for you.
 
Monday 11:30am-7:00pm
Tuesday 10:00am-2:00pm
Wednesday 10:00am-7:00pm
Thursday 10:00am-7:00pm
Friday 10:00am-7:00pm
Saturday always closed
Sunday always closed
 
We will be closed for all major holidays:
 
New Year's Day
Memorial Day
Independence Day
Labor Day
Thanksgiving
Christmas Day
 
Please note that we will close early or open late on certain holidays or days preceeding

Our social media pages are updated to reflect those hours.

Question 4

Why do I need a credit card on file if I have a gift certificate/ Wellness Package?

Accepted Answer

All new and returning clients are required to have a credit card put on their file at the time they book an appointment. This will not be payment for your massage, it is simply held on your account in case of a last minute cancellation.

Question 5

What days/holidays will Bear Roots MT be closed?

Accepted Answer

Bear Roots is closed for all major holidays.
 
This includes:
New Year's Day
Memorial Day
Independece Day
Labor Day
Thanksgiving
Christmas
 
We are also closed every Saturday and Sunday.

Question 6

What happens if I'm late to my appointment?

Accepted Answer

Our therapist will do their best to give you the full amount of time. Please note this is not always possible. You will be required to pay the full service price if you are late*
 
*If you wish to reschedule because you are late, please refer to our late reschedule policy and cancellation policy

Question 7

What is our Refund Policy?

Accepted Answer

Gift certificates and packages are non-refundable and have no cash value. Any unopened products can be returned within a week of purchase.

Frequently Asked Questions

How can I book a massage appointment?

What is our cancellation policy?

What can I do if the date/time I need is unavailable?

Why do I need a credit card on file if I have a gift certificate/ Wellness Package?

What days/holidays will Bear Roots MT be closed?

What happens if I'm late to my appointment?

What is our Refund Policy?

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